SHIPPING

All orders ship directly from our headquarters in Antalya at the Turkish Riviera, where we create, formulate, and manufacture our entire line! We’re proud to own each step of our products’ journey – from sourcing to serum – all the way until their arrival at your door. Each product is made with the highest attention to quality and detail (and of course with lots of love). Enjoy!

TURKEY

Delivery Options

Clementines.com orders are shipped via Aras Kargo and delivered on business days (Monday through Friday, excluding major holidays) and complimentary samples are included with every order. Below are the shipping options available for your Clementines soap & more order. Please select the option that best suits your delivery needs during checkout.

FREE Standard Shipping

Clemantines.com offers FREE Standard Shipping on all Turkish merchandise orders $40 and over. FREE Standard Shipping orders are processed and shipped in 1-3 business days, depending on product availability. Orders over $40 always ship for free—no promotion code needed.

Standard Shipping

Orders totaling less than $40 ship via Standard Shipping and incur a $5.00 shipping charge. Standard Shipping orders are processed and shipped in 1-3 business days.

Cash on Delivery

Payment by Cash on Delivery will incur an additional non-refundable fee of $5.00.

At the time of delivery, you must have the exact amount in cash to pay for your order. Payment by cheque or credit card is not accepted and the courier cannot give any change.

 

International Shipping

Clemantine is happy to ship packages internationally. We recommend shipping via UPS International for the fastest, most reliable service, but we are happy to ship via PTT Posta International as well.

All shipping rates are determined by the weight and size of your package – which can be quoted by our online shopping cart. To get a quote, simply place your items in your shopping cart and enter your shipping information, choosing the correct country. (If you are not able to find your country in the dropdown menu, please contact us via email for a up-to-day quote).

The shipping quote does not include any import or duty fees, you are responsible for those additional fees (which vary from country to country). If you do not pick-up your package for any reason and it is returned to Clemantine we will refund you after deducting the return shipping charges and our 15% restock fee.

UPS International

This service is either UPS International. Service can take 1-2 weeks for delivery. This service is insured. There are tracking numbers available for this service. Any Duty, Tax, or Brokerage fees related to this order is the responsibility of the recipient. Clemantine soap & more does not know what the duties/taxes are in your area, and we do not know if there will be brokerage fees. By choosing UPS you are accepting responsibility for these fees. If you choose UPS, and do not pay the Duty Tax or Brokerage fees, the package will be returned or destroyed at the recipients expense.

PTT Posta International

This service takes 1-3 weeks. In most cases this service is insured. There are no tracking numbers available for this service. Any Duty, Tax, or Brokerage fees related to this order is the responsibility of the recipient. Clemantine soap & more does not know what the duties/taxes are in your area, and we do not know if there will be brokerage fees.

Shipping Restrictions

It is your responsibility to be aware of the specific import restrictions for your country. If your package is refused or destroyed due to customs rules, Clemantine soap & more will not be able to refund your order or offer a replacement at no charge.